Communicating respectfully with employees and colleagues
Co-operation and teamwork are easy when people get along.
However, when a conflict arises, or miscommunication occurs problems can escalate quickly.
Practising respectful communication during difficult conversations demonstrates the ability to self-manage.
It also contributes to more healthy and productive relationships.
People have different opinions, abilities, knowledge, and skills. Respectful communication involves the ability to:
- effectively assert your own views
- fully listen to the views of others
The Advisory, Conciliation and Arbitration Service (ACAS) provide a good practice guide on challenging conversations and a step-by-step guide to managing them.